Healthcare Assistant/Support Worker

Job Title: Healthcare Assistant/Support Worker

Reporting to: Senior Carer/Care Coordinator

Job Overview

• To provide care in accordance with best practice and legislative requirements, reflecting policies and procedures and agreed standards under the direction of the Senior Carer/Care Coordinator
• To support and enable Service Users to maintain skills and personal interests whilst delivering person-centred care unique to each individual.
• To maintain skills at a current level, undertake such training and development as required from time-to-time to maintain and progress knowledge.

Responsibilities and Duties of the Job

Role Specific Duties 

• Ensure Service Users are at the heart of care delivery and their wishes and preferences enhance their well-being.
• To contribute to the efficient running of the service.
• Support Service Users to maintain their relationships and connections with the local community.
• Ensure Care Plans and other information about how to support Service Users are followed
• Be responsible for informing the Senior Carer/Care Coordinator of any changes in the needs of Service Users.
• Be responsible for promoting and safeguarding the welfare of those individuals they support.

Working with others

• Develop effective working relationships with other employees within the organisation.
• Work in cooperation with members of the multi-disciplinary teams to maximise opportunities for Service Users.
• If desired by the Customer, maintain and develop relationships with family, friends, and other people important in their life.

Leading by Example

• Seek opportunities for personal and professional growth.
• Be a role model for other carers and be an ambassador for the service.
• Be professional, polite, and reasonable at all times.

Personal Responsibilities

• Knowledge of, and work within, the Fundamental Standards.
• Understand the regulatory framework that governs the service, including the role of Ofsted and CQC and their requirements.
• Commit to achieving the relevant qualifications commensurate with the role.
• Attend statutory training and any other training as directed by management.

Minimum Experience and/or Qualifications Required

• Must be educated to GCSE level or equivalent.
• Excellent communication skills (oral + written) with fluency in English to at least level B1 on the common European Framework of Reference for Languages (CEFR) scale – IELTS Examination.
• Have at least NVQ level 2 training in Health and Social Care or equivalent and/or must be ready to work towards levels 2 and 3.
• Ideally at least six to one-year previous experience in hospital or healthcare settings.
• A formal DBS or police clearance record check by way of a basic disclosure which details any spent and unspent convictions that may be recorded against you (if you come from countries who need to take request for it).